📄 MINDLECT REFUND POLICY

Effective Date: 29 March 2025

Owner: Zorigen (Pty) Ltd

1. Overview

Mindlect offers a 7-Day Conditional Refund Policy that applies to both once-off course purchases and subscription-based plans.

This policy protects learners while preventing content misuse.

2. Eligibility for Refunds

A refund may only be issued if all of the following are true:

✔️ 1. The refund request is submitted within 7 days of purchase

AND

✔️ 2. The course or subscription was NOT accessed beyond 10%

(meaning the user has not consumed substantial content)

AND

✔️ 3. A technical issue on Mindlect’s side prevented proper access

(e.g., server failure, account activation error, broken modules)

Requests that meet these criteria will be refunded to the original payment method.

3. Non-Refundable Items

Refunds will NOT be provided for:

• Courses where more than 10% has been accessed

• Completed courses

• Downloaded materials

• Subscription renewals

• Promotional or discounted purchases

• Instructor-provided resources once accessed

• Failure to cancel a subscription before renewal

4. Subscriptions

• Subscriptions renew automatically.

• Users may cancel at any time, but:

  Renewed subscription payments are non-refundable unless the account shows zero activity after renewal.

5. Technical Issues

If Mindlect experiences a platform malfunction:

• Provide screenshots or video evidence

• Describe the issue clearly

If the issue is on Mindlect’s side, a refund may be approved even if minimal content was accessed.

6. Refund Process

To request a refund:

1. Email billing@mindlect.com

2. Provide:

   • Account email

   • Transaction reference

   • Course or subscription name

   • Reason for the refund

   • Evidence (if technical)

Refunds are processed within 7–14 business days.

7. Changes to the Refund Policy

Mindlect may update this policy at any time.

Continued use of the platform implies acceptance of the updated policy.